Terms and Conditions

1. Business and Product Information

Meltalong Ice Creams sells ice creams, frozen desserts, and related products for online ordering. Product images are for representation only; actual appearance, packaging, and serving presentation may vary.

2. Orders and Availability

Orders are accepted subject to product availability and serviceable delivery locations. If an item is unavailable after an order is placed, we may contact you to offer a replacement, reschedule the order, or process a cancellation as applicable.

3. Pricing and Taxes

All prices shown on the website are listed in the applicable currency and may include or exclude taxes and delivery charges as displayed during checkout. Meltalong Ice Creams may update prices and offers without prior notice.

4. Delivery and Pickup

Ice cream products are temperature-sensitive. Customers must ensure someone is available to receive the order at the delivery address during the selected delivery window. Meltalong Ice Creams is not responsible for melting, spoilage, or quality loss caused by incorrect address details, customer unavailability, or delayed collection after delivery attempt.

5. Customer Responsibilities

Customers are responsible for reviewing product details, ingredients, allergens, quantity, delivery address, and contact information before placing an order. Please contact us before ordering if you have allergy or dietary concerns.

6. Allergens and Food Safety

Our products may contain or come in contact with milk, nuts, gluten, soy, eggs, and other allergens. While we follow reasonable food handling practices, we cannot guarantee a completely allergen-free environment.

7. Limitation of Liability

Meltalong Ice Creams is not liable for indirect, incidental, or consequential losses arising from website use, delivery delays, or product handling after delivery. Our liability is limited to the value of the affected order where required by applicable law.

8. Changes to Terms

Meltalong Ice Creams may revise these Terms and Conditions from time to time. Continued use of the website after changes means you accept the updated terms.